Emergency & Critical Care Unit
Our state of the art Intensive Care Unit is run by our dedicated Emergency and Critical Care Team. The unit is staffed 24-hours a day by our ICU nurses and vets. The unit is lead by Specialists in Emergency and Critical Care assisted by a team of residents. We adopt a multi-disciplinary approach that ensures our critically ill patients have access to our on-site Specialists in Neurology, Internal Medicine, Orthopaedic and Soft Tissue Surgery, Anaesthesia and Analgesia and Diagnostic Imaging, when needed to ensure a holistic approach to patient care. Our on-site laboratory services and Clinical Pathologists support us to provide rapid diagnostic evaluation of referred pets.
Our specialist ICU nurses have all achieved, or are working towards, further qualifications in Emergency and Critical Care.
We provide a dedicated feline ICU pod, in-house diagnostics, in-house feline blood donors, banked canine blood products, continuous pleural drainage, parenteral nutrition, CT/MRI scanning and ventilatory support as needed.
We are happy to accept emergencies 24-7. Please contact us if you would like advice on patient stabilisation prior to travel.
We hope you find the questions below useful.
Can I visit my pet?
Yes, you are able to come and visit your pet whilst they are hospitalised in the intensive care unit. If they are well enough to leave the ICU for a short time then we can allow you to sit in a consult room and spend some time with them.
If they are too ill to leave the ICU then we are able to accommodate visits to see your pet in their bed but this may only be short (10minutes) depending on how busy the ICU is.
Where will my pet stay?
If your pet requires intensive monitoring or therapy, or is critically ill they will stay in the intensive care unit. The ICU is staffed by our specialised team 24 hours a day, 7 days a week. We have oxygen kennels for delivery of oxygen therapy. There are walk in kennels for large breed or recumbent dogs.
Cats are housed in a separate glass fronted pod to minimise stress.
Once your pet is getting better they will be moved to our general wards.
What will I need to bring?
We provide fresh bedding daily and offer a range of diets suitable for your pet’s condition.
We have toys and blankets and grooming equipment. If they are currently on medication we would be grateful if you could bring enough labelled and packaged medication with you so it can be continued during their hospitalisation.
All patients are issued with leads and ID collars whilst hospitalised.
How long will my pet stay in ICU?
Your pet will stay in ICU until their condition is stable and they can be moved to our surgery/medicine/feline specialised ward area.
How will I know how they're doing?
You will get a phone call daily, from the ICU nurse or the vet caring for your pet.
If there are any concerns that are raised during the day or any change in your pet’s condition we will contact you as soon as possible.
Who will be looking after my pet?
Our nursing team is led by Holly Witchell and supported by a team of nurses working specifically in the Intensive Care Unit. All our nurses have or are working towards further qualifications in Emergency and Critical Care. The ICU is supported by the night nurse team.
The veterinary team is led by Caroline Smith DACVECC and residents in Internal Medicine. We adopt a multi-disciplinary approach that ensures that our critically ill patients have access to our on-site specialists in Neurology, Internal Medicine, Surgery, Anaesthesia and Analgesia and Diagnostic Imaging, when needed to ensure a holistic approach to patient care. The veterinary team has very close links with the clinical pathologists that work in the on-site laboratory and meet daily to discuss cases with them.