Appointment Cancellation & Rescheduling Policy – Client Summary
To help us provide timely veterinary care for all clients, we kindly ask that any appointment cancellations or changes are made with sufficient notice.
Notice Required
Clinic and ambulatory (yard) appointments: At least 24 hours notice.
Procedures requiring additional time or resources (including surgery, imaging, dentistry, sedation, or pre-booked laboratory work): At least 72 hours notice.
Monday appointments must be cancelled by 5:00pm on the preceding Friday.
Late Cancellations or No-Shows
Appointments cancelled with less than the required notice, rescheduled at short notice, or missed without notice may incur a cancellation fee. The fee is normally equivalent to our standard visit fee. Additional charges may apply where resources, staff time, laboratory work, or procedure time have already been reserved.
Deposits
Where a deposit or prepayment has been taken, this may be transferred to a new booking if sufficient notice is given. Late cancellations may result in part or all of the deposit being retained.
Exceptional Circumstances
We understand that emergencies can occur and will consider exceptional circumstances on a case-by-case basis.
How to Contact Us
Phone: 01749 830 666
Email: info@sepvets.com
Cancellations are effective only once confirmed by the practice.
Thank you for helping us provide efficient veterinary care for all our patients.