Farm Practice - Updates to Services - COVID 19

Farm Practice - Updates to Services - COVID 19
25 March 2020
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25/3/20:

Farmers

Every effort is being made to reduce the disruption on our food supply chain and we would like to reassure you that we will be supporting you wherever we can.  Following the new regulations set out by the government we can confirm that we will continue to provide our services as normal. This means all scheduled routine fertility visits and TB tests will go ahead and we will continue to book in TB tests as these must be carried our within your allocated window.

During all visits please respect social distancing and take all reasonable steps to avoid contact with the vet. Ideally have animals restrained or already in the crush ready for examination so you can keep a safe distance of 2 meters. If you have calves needing TB testing that will need more than one person to restrain please inform us at the time of booking your test. If you require any drugs please order these prior to your pre-booked visit, we want to reduce our movements as much as possible.

Our support staff will continue to answer phone calls and emails but they are now working from home and there will be no one working from the practice.

If you or a member of your household is self-isolating and you would like a telephone consult please call us and we can arrange this with a vet. Our out of hours service will continue as normal and we will be providing emergency care 24 hours, 7 days a week.

We understand that you are all key workers and we will be doing everything we can to support you through these uncertain times.

Drug Collection Service

We will continue to provide a drug collection service however this will be limited to 12.00 – 13.00 Monday – Friday. Please call us on 01934 852650 to place your order and do not just turn up. We have been advised not to open the practice so your order will brought to you when you arrive, do not come into the practice. We will also be offering a drug delivery service to further assist you. If you are self-isolating or unable to drive we can deliver medicines to you for a small fee, prices are as follows with distances measured from the practice to the delivery address:

Up to 5 miles: £4.50

5 – 10miles: £9.00

10 – 15miles: £13.50

16 – 20miles:£18.00

Over 20miles will be priced on a case by case basis.

Smallholders & Farm Pet Owners

We are working hard to maintain animal welfare in the face of this growing global health emergency. Guidelines and policies are changing rapidly and we are having to respond to advice from the NHS and government. Please help us to keep you, our staff and your animals as safe as possible. 

We are trying to provide as much of our service as possible to you via telephone to avoid any social contact. In some cases your animals may still need to be seen, which we will decide following an initial telephone consultation. We MUST all do our part to minimise social contact and spread of this virus.

Please call or email us first – do not come to the practice as our support staff are working from home. If your animal needs to be seen by a vet then we are able to visit you, you will not be able to visit us at the practice. We ask that your animal is restrained sufficiently and you respect social distancing, keeping at least 2 meters apart from our vets at all time. Ideally if you are able to pen your animal(s) sufficiently and wait by the phone the vet can call you and avoid any face-to-face contact.

If your animals needs a booster vaccine we can dispense this to you and give you guidance, should you require it, on administration. Please call if you have any concerns. 

Thank you for your ongoing support. Please follow the advice on NHS and Government websites and keep your selves safe.

 

23/3/20: Please be aware that we will no longer be accepting payments by cash, in an attempt to slow the spread of COVID-19. We are still accepting card payments as normal, thank you.

18/3/20: Going forward our farm vets will be working from home rather than being based at the practice so we ask that you try to be as organised as possible with any drug orders. For the time being students will not be attending calls, so please bear this in mind when booking your visits.

We would appreciate if any clients that are self-isolating inform us when they call to book a visit so we can make the necessary arrangements.

We understand that this is a busy time of year for you and we want to reassure you that we are putting these steps in place to ensure we can continue to provide our normal service and support you and your animals through this difficult time. We will continue to carry out TB testing as normal but if this changes we will update you as soon as we can.