Coronavirus - Small Animal Practice Updates to Client Advice

Coronavirus - Small Animal Practice Updates to Client Advice
19 July 2021
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Coronavirus Client Advice

Updated Information 19th July 2021

Although the government has announced plans to ease restrictions on face masks and social distancing with effect from the 19th July, Langford Vets have taken the decision to keep some measures in place for the time being. We therefore will be continuing to ask clients and staff to wear facemasks when inside Langford Vets buildings and we will continue to restrict the number of staff and clients in our consult rooms and waiting rooms and where appropriate to offer telemedicine consultations in many cases and use outside collection and drop off in some cases. Our staff will continue to be using social distancing measures where possible.

This decision has not been taken lightly but we feel this remains the most prudent course of action. Keeping these measures in place will allow us to treat your pets effectively, whilst protecting the safety of our clients, staff and students and also minimising the risk of staff absence.


What do we do if we have a client with a hearing impairment?

If you have difficulty with hearing us clearly, please let us know. We can move to a quieter area or use screens or face shields rather than masks (which can help with lipreading). We can also provide you with a written copy of your pet’s patient notes that we can share with you by email or printed copy.

Can I request an in-person consult?

Yes, we have been carrying out socially distanced in-person consults for some time. Alternatively we can carry out a phone consult for some minor ailments or ongoing conditions where we are already familiar with the pet and health condition.

Can I request to be seen outdoors?

Yes, we are still able to conduct outdoor appointments (weather permitting) and we have spacious and well ventilated consulting rooms for indoor consulting. It may not always be safe to examine your pet outdoors as this could lead to an escape risk, in these cases we will examine your pet indoors in a safe environment after discussing the particulars and plan with you beforehand. One person is welcome to accompany their pet indoors but we ask that you wear a face covering and abide by social distancing at all times.

Updated Information 14th May 2021

In line with the easing of lockdown restrictions and following guidance from the BVA and RCVS, we will be opening our Small Animal Practice consult rooms from Monday 17th May to safely begin the transition to a more normal range of veterinary services.  Please continue to follow the arrival instructions below. A maximum of one client will be allowed to accompany their pet into the consult room.  We will be regularly reviewing and updating these protocols in line with legislative changes.

Updated Information 7th January 2021

We are open for urgent or emergency pet health. We are following RCVS guidelines and will try to support your pet’s needs by phone consultation in the first instance. We can still see your pet at the practice if necessary. The government allows leaving your house for animal welfare reasons, so you can visit the practice with your pet or to collect medication etc. Please check the government website for the latest COVID rules.

In most cases dog and cat boosters can be delayed by a few weeks at minimal risk. Rabbit vaccines and most puppy vaccines are likely to be necessary and done on time. Kitten vaccines could be delayed if you are able to keep your cat indoors until after lockdown. Please email the practice to discuss your individual pet’s needs

Updated Information 5th January 2021

After yesterday’s government update regarding a third national lockdown and a joint statement from the RCVS and BVA, we can continue to offer urgent and emergency care as well as those treatments considered to be essential, whilst awaiting further guidance in the coming days.

Our primary concerns are public health and animal health and welfare, and so to protect the public and our staff we will continue to offer telephone and video consultations where possible. Please contact us by email or phone if your pet is unwell. If you do need to attend the practice for your pet’s examination or treatment it is not possible for you to attend indoors with your pet. A face covering (over your nose and mouth) is required when visiting the Langford Vets site and we would like to thank you in advance for your co-operation in keeping you and our team safe.

Clients will only be able to enter reception area to make a payment, social distancing must be adhered to in this area. Please do not come to the practice if you are displaying any symptoms of COVID-19. 

Due to the current situation we need to postpone some non-urgent care. Routine vaccine boosters can often be delayed with minimal risk for up to 3 months, also some neutering surgery can safely be delayed. If you have an appointment booked for routine non-urgent procedure we will contact you to re-organise where appropriate. 

We are closely following updates from the Royal College of Veterinary Surgeons and will update this page with any further information as it becomes available. 

Based on BVA guidance Langford Vets main principles are: 

1 – Slowing the spread of COVID-19 remains the top priority for everyone. Public health, including the safety of veterinary team members and clients, remains paramount. 

2 – Where possible we will continue to work remotely by offering telephone or video consultations. 

3 – If there is a real animal welfare justification pets can be brought to the clinic for treatment. Where in-person work is carried out clients will not be allowed in the clinic. 

4 – We will continue to be mindful of prudent use of PPE and oxygen at this time. 

Processes in place

If your pet needs to be seen at the practice we ask that you remain in your car and phone the practice when you arrive to let us know the number of your parking space. The vet or nurse will collect you and your pet and escort you into the practice.  We ask that you wear a face covering and maintain a 2m social distance at all times whilst on site.    Our consulting rooms are large enough to enable one owner to attend the consult with their pet, Unfortunately it is not possible to maintain a social distance and allow you to hold your pet for examination.

It will take significantly longer for us to treat your pet in this way so we will be spacing our appointments out through the day to give us chance to clean contact surfaces between each patient.

If you need medication or food, please phone or email. If your pet needs a medication review we will delay this if it is reasonably safe to do so, or conduct the review by phone or video chat whenever possible. Please call when you arrive to collect anything from the practice, we will settle your account over the phone and bring any items to your car. 

We are able to carry out urgent surgery but we must be responsible about using limited resources such as Oxygen during this emergency.

Thank you for your ongoing support. Please follow the advice on NHS and Government websites and keep your selves safe.

For information on vaccinating your pet during the Covid 19 outbreak please see our Quick Guide 

Guidance if you have Covid-19 or are showing symptoms

Defra has produced advice for people with animals.

Our advice for pet owners diagnosed with Covid-19 is:

  • Restrict contact with pets as a precautionary animal health measure, until more is known about the virus.
  • If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.
  • Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur.
  • If your pet shows clinical signs, please do not take it to the vet but call the practice for advice.
  • If your pet requires emergency treatment, call the practice for further advice. Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.