Coronavirus - Small Animal Practice Updates to Client Advice

Coronavirus - Small Animal Practice Updates to Client Advice
25 March 2020
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Covid-19 Client Advice

Update (25/2/20):

After the Government updates we want to reassure you that we are working hard to maintain animal welfare in the face of this growing global health emergency. We are now only seeing emergency cases face-to-face but we are trying to provide as much of our service as possible to you via telephone or web meeting (Zoom or Skype) to avoid any unnecessary contact. We also wanted to take the opportunity to say thank you to our valued clients for their support and understanding at this difficult time.

Guidelines and policies are changing rapidly and we are having to respond to advice from the NHS and government. Please help us to keep you, our staff and your pet as safe as possible. In some cases your pet may still need to be seen, which we will decide following an initial telephone or video consultation. We must all do our part to minimise social contact and spread of this virus.

Please call or email - our reception and waiting area is closed to the public. 

If your pet needs to be seen at the practice we ask that you remain in your car and phone the practice once you arrive. You will be directed to safely and securely place your pet into a consulting room and return to your car whilst we carry out an examination. We will phone you to discuss the treatment plan and place any ongoing medication with your pet in the consulting room. Once this has been completed we can settle your account by phone and you can collect your pet from the room. Unfortunately it is not possible to maintain social distancing AND allow you to be present whilst we examine your pet.

It will take significantly longer for us to treat your pet in this way so we will be spacing our appointments out through the day to give us chance to clean contact surfaces between each patient.

If you need medication or food, please phone or email. If your pet needs a medication review we will delay this if it is reasonably safe to do so, or conduct the review by phone or video chat whenever possible. Please call when you arrive to collect anything from the practice, we will settle your account over the phone and bring any items to your car. 

If your pet needs a booster it is likely that a delay of 3 months will have little impact on pet safety so we recommend delaying routine boosters. For owners of new puppies who have not yet started their vaccinations please conact our reception team on 01934 852422 or email to get your free information sheet. 

We are able to carry out urgent surgery but we must be responsible about using limited resources such as Oxygen during this emergency.

Thank you for your ongoing support. Please follow the advice on NHS and Government websites and keep your selves safe.