Coronavirus - Small Animal Practice Updates to Client Advice

Coronavirus - Small Animal Practice Updates to Client Advice
08 February 2022
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Coronavirus Client Advice

Updated Information 8th February 2022

From 27th January government advice states, there is no longer a legal requirement to wear a face covering. However people are still advised to wear one in crowded and indoor spaces where they may come into contact with people they do not normally meet.  

This includes Langford Vets buildings where we continue to ask our clients and staff to wear a facemask (unless exempt). Please let our staff know if you are exempt from wearing a face mask, alternative arrangements are available to ensure you can access services whilst keeping everyone safe.

We thank you for keeping our staff safe and enabling them to provide the best possible care for your pets. 

This decision has not been taken lightly but we feel this remains the most prudent course of action. Keeping these measures in place will allow us to treat your pets effectively, whilst protecting the safety of our clients, staff and students and also minimising the risk of staff absence.


What do we do if we have a client with a hearing impairment?

If you have difficulty with hearing us clearly, please let us know. We can move to a quieter area or use screens or face shields rather than masks (which can help with lipreading). We can also provide you with a written copy of your pet’s patient notes that we can share with you by email or printed copy.

Can I request an in-person consult?

Yes, we have been carrying out socially distanced in-person consults for some time, up to two people are welcome to accompany your pet indoors. Alternatively we can carry out a phone consult for some minor ailments or ongoing conditions where we are already familiar with the pet and health condition.

We are closely following updates from the Royal College of Veterinary Surgeons and will update this page with any further information as it becomes available. 

Thank you for your ongoing support. Please follow the advice on NHS and Government websites and keep your selves safe.

For information on vaccinating your pet during the Covid 19 outbreak please see our Quick Guide 

Guidance if you have Covid-19 or are showing symptoms

Defra has produced advice for people with animals.

Our advice for pet owners diagnosed with Covid-19 is:

  • Restrict contact with pets as a precautionary animal health measure, until more is known about the virus.
  • If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.
  • Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur.
  • If your pet shows clinical signs, please do not take it to the vet but call the practice for advice.
  • If your pet requires emergency treatment, call the practice for further advice. Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.