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We greatly appreciate receiving your feedback Complaints Procedure

We hope that you never have recourse to complain about the standards of service received from Langford Vets. However, if you feel there is something you wish to complain about, please direct your comments in the first instance to the relevant reception team who will endeavour to resolve the matter. Should the complaint require escalation, reception will pass the complaint to the manager of the area in question.

As a veterinary business, our veterinary surgeons and veterinary nurses must comply with the Royal College of Veterinary Surgeons Code of Professional Conduct. If you have concerns relating to the professional conduct of a staff member and have not been able to resolve it with Langford Vets, you can contact the RCVS on their website for further details about making a complaint.


We always welcome your feedback

If you do not wish to make a complaint, but do have other feedback for us, you can fill out the relevant feedback form instead.


Terms and Conditions

Langford Vets

Stables Equine Practice

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