Interested in this role?
Langford Vets is looking for an insurance clerk to work 37.5 hours per week within our Finance team. This is a fixed-term maternity cover position, lasting approximately 15 months.
About us:
Langford Vets is located in the beautiful Somerset countryside, whilst being close to the vibrant city of Bristol. As a subsidiary company of the University of Bristol, we are a commercial veterinary business operating across all animal species and disciplines, whilst also teaching the future generations of vets and nurses.
We are looking for an enthusiastic and self-motivated person to join our small friendly team working in a busy and thriving veterinary practice.
You will need:
- Be a registered veterinary nurse
- Have a positive work ethic
- Be customer focused with excellent telephone skills
- Be a team player
- Have good attention to detail
- Strong communication and interpersonal skills
Benefits and wellbeing
Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:
Time off
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday entitlement for Long Service
Wellbeing
- On site Mental Health Champions
- EDI committee
- Employee Forum – to ensure all employees voices can be heard
- Menopause Café
- Wellbeing talks and events
- Cycle to work scheme
- Family friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)
Health
- SimplyHealth Cashplan membership
- Free annual flu vaccination
- Free Specsavers eye test voucher
General
- Free onsite parking
- U2 bus service link to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme – we match up to 8% pension contributions
- Reimbursement of one professional membership fee per year
How to apply
If this role sounds like the right fit for you, don’t delay, click ‘Apply’ and begin your career with Langford Vets.
Closing date: 17th October 2025
Interview dates: week commencing 20th October 2025
Job Description
Responsibilities
Job purpose
Job Title: Insurance Clerk
Reports To: Credit Manager
Job Purpose: Responsible for processing insurance claims, as part of a team, for the business as well as supporting the credit control manager, as directed.
Principal Accountabilities:
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Process insurance claim forms, direct and indirect, in a timely manner.
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Liaise with veterinary staff to ensure all forms are accurately completed and appropriately signed.
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Resolve insurance claim queries, both with clients and insurance companies.
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Provide face to face, and telephone customer support to clients regarding insurance claims.
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Ensure client records on the practice management system are fully updated with details of insurance claims and any actions required.
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Take payments made by clients on the online payment system
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Provide any other duties as reasonably requested by the LVS Credit Control Manager and Financial Director.
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Proactively identify and act upon opportunities for business improvement. Openly identify and discuss problems in order to implement and sustain improvements that increase the value we deliver to our, clients, employees, and students.
Person Specification
Person Specification
The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.
Essential |
Knowledge of veterinary practice management systems |
Educated to "GCSE" level or equivalent |
RVN |
Fluent with Microsoft Excel and Word |
Excellent written & verbal communication skills |
Accuracy and attention to detail |
Experience of dealing with and resolving customer queries in a timely manner |
Experience of working in a target orientated roll |