About the role

We are seeking a dynamic and organised RVN to work full time as part of our billing team in the Small Animal Hospital.

The successful candidate will work with our Billing Officers and Clinical Operations Coordinator to ensure that client invoices accurately reflect the patient journey and are sent to our clients in a timely fashion. This involves checking hospital sheets and other documentation as well as communicating with hospital clinicians when necessary to ensure that invoices are accurate and up to date both throughout and after a patient stay.

The role requires someone who can work well individually and as part of a team as well as good communication skills and the ability to prioritise and organise their workload.

Experience of working as an RVN in a referral setting is desirable but not an essential criteria for the role.

Benefits and wellbeing

Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:

Time off
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday entitlement for Long Service

Wellbeing
- On site Mental Health Champions
- EDI committee
- Employee Forum – to ensure all employees voices can be heard
- Menopause Café
- Wellbeing talks and events
- Cycle to work scheme
- Family friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)

Health
- SimplyHealth Cashplan membership
- Free annual flu vaccination
- Free Specsavers eye test voucher

General
- Free onsite parking
- U2 bus service link to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme – we match up to 8% pension contributions
- Reimbursement of one professional membership fee per year

How to apply

If this role sounds like the right fit for you, don’t delay, click ‘Apply’ and begin your career with Langford Vets.

Please direct informal enquiries to Alison Mann – Clinical Operations Coordinator at alison.mann@bristol.ac.uk.

Closing date: Wednesday 22nd October

Interview dates: W/C 27th October

Responsibilities

Job purpose

Job Title: Clinical Billing Officer
Reports to: Clinical Operations Coordinator

Job purpose:
The post holder will be expected to apply and check all bills are charged accurately and efficiently to patient records and sent out within a timely manner to clients. This will involve checking hospital sheets and other patient documentation, as well as communicating with hospital clinicians and nurses when necessary, to ensure that invoices are accurate and up to date both throughout and after a patient stay.

The role holder will work with our Billing Officers, supporting them with clinical queries and continuously striving to identify area in which the billing process can be refined to maximise efficiency.

The role holder will work to ensure all patient records have accurate data, including cost centres, clinician names and visit dates. Where possible, all invoices must be complete and accurate ready for discharge times. As the role is ever evolving to ensure we are billing in the most efficient ways, a good attitude towards continuous improvement and role development is required.

The post holder must ensure excellent customer service is provided and all client communication is dealt with promptly and politely keeping in line with the Langford Vets ethos.

Principle Accountabilities: The list is not exhaustive but includes the main tasks:

To ensure all bills are charged accurately and in a timely manner.
Work closely with billing team members and nurses to ensure all charges are accurate, and charged efficiently so invoices are completed at discharge whenever possible
Support the billing officers with clinical queries related to the invoices.
Liaise with clinicians and nurses when needed to support with any billing queries
Check all patient records have accurate data e.g., cost centres, dates, clinician names.
Provide excellent customer service and communication
Understand and promote the company in a positive way, be aware of the organisations missions and aims
Proactively identify and act upon opportunities for business improvement.
Openly identify and discuss problems in order to implement and sustain improvements that increase the value we deliver to our clients, employees, and students.

Person Specification

The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.

Essential	Desirable
Excellent organisational skills	Minimum of 3 years’ experience in a customer focused role
Good numerical and literacy skills
Previous experience in a veterinary environment
Advanced word processing skills, including the use of Microsoft Word
Education to a good GCSE level or equivalent to include English and preferably maths
Previous experience in a nursing/veterinary role
RVN or MRCVS
Team player
Excellent communication skills
Excellent customer interaction, both verbally and in person
Able to show empathy
Good attitude towards continuous improvement and role development
To have the flexibility to provide emergency cover on occasions.
Eligibility to work in the UK