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We have a fantastic opportunity to join our Langford Vet Practice reception team. We are looking for a receptionist to work part-time (average 25.33 hours per week).

Shifts will be worked between the hours of 8am - 7.30pm up to 5 days per week (Monday - Saturday).

We are looking for an enthusiastic and self-motivated person to join our friendly team working in our busy and thriving veterinary practice.

You will need:

Previous experience working as a receptionist
Experience within a veterinary practice would be preferable
Positive work ethic
Flexibility
Team player
Good attention to detail
Strong communication and interpersonal skills

The salary for this role is £16,754 (£24,804 FTE).

Benefits and wellbeing

Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:

Time off
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday entitlement for Long Service

Wellbeing
- On site Mental Wellbeing Champions
- EDI committee
- Employee Forum – to ensure all employees voices can be heard
- Menopause Café
- Wellbeing talks and events
- Cycle to work scheme
- Family friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)

Health
- SimplyHealth Cashplan membership
- Free annual flu vaccination
- Free Specsavers eye test voucher

General
- Free onsite parking
- U2 bus service link to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme – we match up to 8% pension contributions
- Reimbursement of one professional membership fee per year

How to apply

If this role sounds like the right fit for you, don’t delay, click ‘Apply’ and begin your career with Langford Vets.

Closing date: Friday 20th February 2026

Interviews: Friday 27th February (morning)

Langford Vets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Job purpose

Job Title: Receptionist

Reports To: Senior Client Services Administrator

Job Purpose: First point of contact for clients, visitors, students and couriers with regards to the Langford Vet Practice

Principal Accountabilities:

Front of house reception work

To meet and greet clients, visitors, students, ensuring that the reception and waiting room area is maintained in a clean and tidy condition.
To take payments and assist clients with insurance form completion.
To liaise clearly and appropriately with clinicians regarding their clients.
To ensure that the computerised appointment diary is kept up to date and ensure that all client information is accurate.
To deal with veterinary emergencies as they arise, both on the telephone and in person and prioritise effectively.
To deal with any problems that arise for all clients.

Telephone answering

To receive calls in a pleasant and friendly manner, to deal with each request or redirect where appropriate.
To book in appointments for consultations or procedure with LVP clinicians adhering to the standard operating protocol.
To handle a wide range of queries and action as appropriate

Administrative tasks

To monitor the emails and process requests as appropriate.
To send client reminders for preventative healthcare
Maintain accurate client records on the computerised database, updating and amending as required. To scan documents onto Ezyvet (practice computer system).
To maintain the equipment within the reception area (printer, telephones and scanner).
Responsible for keeping themselves and others safe, reporting accidents, near misses and hazards and adhering to health and safety requirements and policies as required by the business/their line manager.
Proactively identify and act upon opportunities for business improvement. Openly identify and discuss problems in order to implement and sustain improvements that increase the value we deliver to our, clients, employees, and students.

Person Specification

The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.

Essential	Desirable
Previous employment within a reception role	Previous employment within a veterinary practice
Excellent communication skills evidenced by previous work, history dealing with people face to face and on the telephone	Familiarity with veterinary terminology and veterinary drugs and medicines – a working knowledge is only gained after a minimum of 2 years experience
Competent use in Microsoft office, email and databases	Word Processing formal qualification or equivalent
Good Numeracy Skills	Interest in advancing own qualifications
Education to GCSE level or equivalent to include 4+ (A-C) in English, Maths and preferably Science based subject
Ability to work within a team
Ability to cope well under pressure in a busy environment where frequent telephone and staff interruptions are a constant throughout the day
Ability to work independently and to have awareness of when to request assistance from a LVP manager
Ability to empathise with pet owners
Flexible approach to work