Coronavirus - Small Animal Practice Updates to Client Advice

Coronavirus - Small Animal Practice Updates to Client Advice
02 November 2020
Back to news

Coronavirus Client Advice

Updated Information 2nd November

Due to the government update and the coming lockdown, we would like to reassure all our clients that we will continue to support them. We will certainly be open for emergency and urgent cases. We will have more information as to the routine procedures that we will be able to support in the coming days, so please bear with us as the  Royal College of Veterinary Surgeons and Government guidance is updated for the current scenario.

Updated guidance of veterinary work during COVID-19 pandemic

The RCVS have issued updated guidance to help vets decide what types of work are appropriate to carry out at this time. The expectation is that this will be reviewed again in 2 months.

Based on BVA guidance Langford Vets main principles are:

1 – Slowing the spread of COVID-19 remains the top priority for everyone. Public health, including the safety of veterinary team members and clients, remains paramount.

2 – Where possible we will continue to work remotely by offering telephone or video consultations.

3 – If there is a real animal welfare justification pets can be brought to the clinic for treatment. Where in-person work is carried out we will continue to do everything to maintain social distancing and biosecurity.

4 – We will continue to be mindful of prudent use of PPE and oxygen at this time.

Vets are not returning to business as usual.

At Langford Vets we recognise that there is a real risk to animal welfare if we continue to delay some procedures. Starting from Tuesday 14th April 2020 we will resume some vaccinations and neutering procedures where there is clinical justification for this to go ahead. This is likely to include kitten and puppy vaccinations, rabbit vaccines, some cat and dog boosters and some neutering procedures. Please contact the practice to discuss your individual pet situation.

For information on vaccinating your pet during the Covid 19 outbreak please see our Quick Guide 

Processes in place

If your pet needs to be seen at the practice we ask that you remain in your car and phone the practice when you arrive to let us know the number of your parking space. The vet or nurse will collect you and your pet and escort you into the practice.  We ask that you wear a face covering and maintain a 2m social distance at all times whilst on site.    Our consulting rooms are large enough to enable one owner to attend the consult with their pet, Unfortunately it is not possible to maintain a social distance and allow you to hold your pet for examination.

It will take significantly longer for us to treat your pet in this way so we will be spacing our appointments out through the day to give us chance to clean contact surfaces between each patient.

If you need medication or food, please phone or email. If your pet needs a medication review we will delay this if it is reasonably safe to do so, or conduct the review by phone or video chat whenever possible. Please call when you arrive to collect anything from the practice, we will settle your account over the phone and bring any items to your car. 

We are able to carry out urgent surgery but we must be responsible about using limited resources such as Oxygen during this emergency.

Thank you for your ongoing support. Please follow the advice on NHS and Government websites and keep your selves safe.

Guidance if you have Covid-19 or are showing symptoms

Defra has produced advice for people with animals please click this link to follow the advice.

Our advice for pet owners diagnosed with Covid-19 is:

  • Restrict contact with pets as a precautionary animal health measure, until more is known about the virus.
  • If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.
  • Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur.
  • If your pet shows clinical signs, please do not take it to the vet but call the practice for advice.
  • If your pet requires emergency treatment, call the practice for further advice. Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.