Coronavirus - Small Animal Hospital Service Update

Coronavirus - Small Animal Hospital Service Update
14 April 2020
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Coronavirus - Small Animal Hospital Service Update

Following the updated RCVS guidance around the types of work that are appropriate to carry out during this period of lockdown, Langford Vets Small Animal Hospital will be continuing to see emergency cases and urgent cases where there are concerns regarding animal welfare. 

Our team are happy to discuss on a case by case basis whether a visit is required. We are asking that all referrals begin with a remote consultation prior to arrival at the hospital, this can be a telephone consultation in emergency circumstances.

Our team will work with referring vets and owners to ensure the most appropriate path for each animal as an individual. Treatment which is non-essential and does not have a significant impact on the welfare of a pet should continue to be delayed where possible in order to prioritise public health as per government guidelines.

We are constantly reviewing our position as government guidance evolves. Slowing the spread of COVID-19 remains the top priority for everyone. We thank you for your understanding and assure you that we will continue to do our utmost to care for our patients, staff and our clients in a responsible and safe fashion.
To further assist the veterinary community we are offering a free trial of our enhanced advice service for vets, offering telemedicine support remotely for a limited time as we work to support our colleagues during the COVID-19 outbreak.

Measures to help us take care for your pet when arriving at Langford Vets Small Animal Hospital with an emergency patient

  1. When you arrive in the car park please call to let us know- (reception will advise a number to call when you speak to them). Please inform us if you are concerned your pet is unstable.
  2. Please wait in your car for our clinician to telephone you to take a history.
  3. Your pet will then be collected from the car by a staff member and an examination will be carried out.
  4. We will call you back to discuss a plan; a consent form will then be brought out for you to sign.
  5. Where possible we will ask you to bring your own pen to sign documentation.
  6. Unfortunately we are unable to accept patient belongings, or to accommodate patient visits until further notice.

Our ways of working will be changing as government and RCVS guidance evolves so please ensure that the protocols suggested by our reception team are followed to ensure the safety of our team, our clients and our patients.