General Info

Our reception area is large and there is plenty of seating while you are waiting to be seen, our friendly receptionists will greet you when you arrive and enter you as arrived so the vets know you are waiting.

You will be invited into one of our five consulting rooms for your appointment by one of our final year veterinary students to begin your consultation.

We are in the process of updating all our records to ensure that we can remind you when your pet’s vaccination is due and we would therefore be grateful if you would take the time to update your records.

Update your records Register for our Newsletter Pet Heroes

Share your experience

We would be grateful if you could take a few minutes to complete a questionnaire about your experience as a client of the Small Animal Practice. Your feedback is important to us and allows us to continually improve the service we provide to clients and their pets.

All completed surveys will be entered into a monthly prize draw to win £50 of M&S vouchers (if you wish to enter). We also have paper versions of the survey available in our reception area should you prefer this to an electronic form.

Submit feedback


About the practice

We hope the following questions answer any queries you may have about the practice, but if not please telephone us and one of our receptionists will happy to help you. We provide:

Routine vaccinations
Routine neutering
24/7 emergency service
Around the clock care for sick patients
Cat Friendly Clinic
Qualified nursing staff for advice
Nurse run clinics
Exotics vet on our team
Puppy & kitten packages
Dedicated theatre
X-rays, CT, MRI and ultrasound
Hydrotherapy & physiotherapy
Appointment system
Blood sampling
Air conditioned practice
Home visits


What do I do if you are closed in an emergency?

We provide an out of hour's service on site, for our clients and those from neighbouring practices 24 hours a day, 7 days a week. Simply call our normal number (01934 852422) and you will be able to reach the duty vet. 

Can I pay my bill online?

Yes if this is the payment option you prefer, please see our payments page for more details.


My pet needs to be hospitalised, where will they stay?

Our dog ward


We have a dedicated theatre within the clinic and the use of the hospital facilities on the referral side to take the best care of your pet when they are in with us.

There are four seperate wards within the small animal practice to hospitalise your pet if they come in for any reason, a quiet cat ward, larger dog ward and a dedicated small rabbit ward with a regulated temperature for their comfort. Our fourth ward is used for to hospitalise pets that need to be kept away from other animals within their species.