Client Satisfaction Survey - win a bottle of bubbly!

Dear Client,

On behalf of the small animal practice, I would be very grateful if you would take a few minutes to complete this short questionnaire about the practice and the services that we provide. The information you give is important as it will help us to continue to provide the best service we can for you and your pets.

Many Thanks

Shelley, Practice Manager

To be entered in to the monthly prize draw for a bottle of bubbly please also enter your surname and telephone number below.

Your Surname
Contact Tel. number

1. How long have you been a client of this practice?
2. Why did you choose to register your pet(s) with us? (Please tick all that apply)
Good reputation/personal recommendation
Location
Easy parking
Pricing of fees/services
Other, please provide details
3. Which of the following species do you currently have registered with the practice? (Please tick all that apply)
Dog
Cat
Rabbit
Bird
Reptile (inc. snake & tortoise)
Other, please provide details
4. From the following list select the things you like about our practice. (Please tick all that apply)
Friendly and approachable staff
Easy to make appointments
Able to see the same vet at each visit
Consultation times
Reasonable Pricing of fees/services
Modern facilities
Ample car parking
Interaction with the veterinary students
Other, please provide details
5. From the following list select the areas where we can improve our service to you. (Please tick all that apply)
Waiting time before appointment
Time spent at the reception desk after your appointment
Time spent in the consultation room waiting for the veterinary surgeon
Prices of fee/services
Consultation times
Availability of appointments
Other, please provide details
6. How satisfied are you with the level of service that you received on your most recent visit with us?
7. In your opinion how convenient are the practice’s current consultation times (9-12.30pm and 4-6pm Monday to Friday and 9-12pm on Saturdays)?
8. We are reviewing our consultation times at present and wish to know your preferences on the options below:
A. 8.30am - 1.00pm Monday to Friday
B. 2.00pm - 4.00pm Monday to Friday
C. 4.00pm - 6.00pm Monday to Friday
D. 6.00pm - 7.00pm Thursdays
E. 9.00am - 12.00pm Saturdays
9. Have you used our website in the last 6 months?	Yes No
If yes, did you find the information useful?	Yes No
What other information could we provide that would be helpful to you?

10. Finally, do you have any suggestions or comments on how we can improve the practice and the services that we currently provide?