We have undertaken an information audit which has identified that we collect information from:
• visitors to our website;
• clients and people who use our services (including agents and referring vets);
• job applicants;
• current and former employees
• consultants or locums when we engage their services
• work experience students, extra mural studies placements, and Bristol University students.
• cctv and video recordings
Visitors to our website:
When you visit www.langfordvets.co.uk
we use a third party service, Google, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to various parts of the website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. When we collect personal information through our website we will be up front about this. We always make it clear when we collect personal information and will explain what we intend to do with it.
Our Clients and people who use our services:
Langford Veterinary Services offers specialist veterinary services to the public. It is a contractual requirement and in the legitimate interests of all relevant parties for us to hold personal information in order to provide a professional and efficient service, and be paid for providing these services. It is important to realise that an animals or patients information is not personal information under the General Data Protection Regulation. Personal information will be obtained direct from the client.
Personal information is kept live whilst you remain our client or have outstanding accounts. Please note that patient information is retained for research purposes however our practice software anonymises personal information when processing.
We like to regularly inform our clients of updates and changes to the services we offer as well as promotions and marketing. When processing information for promotional purposes we use consent as our lawful basis. You will not receive such updates and promotional offers unless you have specifically ask to receive it. Personal Information for promotional purposes will be removed from systems upon request.
Information will only be shared with 3rd parties when there is a basis to do so. For example Clients Insurers, Referring Vets, Legal representatives who are directly needed in the day to day functionality within the veterinary industry.
When individuals apply to work at Langford Veterinary Services, there is a legitimate interest to only use the information provided to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 6 months after the recruitment exercise has been completed, it will then be destroyed or deleted. This information is not shared.
Current and former employees;
Once a person has taken up employment with Langford Veterinary Services we have a contractual lawful basis to compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment has ended we will retain employee records for 6 years.
We provide each employee with an Employment Privacy Notice which fully explains how their data is processed and who we share data with.
Locums and Consultants:
When we engage the services of locums or consultants we have a contractual lawful basis to hold personal information relating to their engagement. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s engagement with Langford Veterinary Services. Once their engagement has ended, we will retain records for 6 years from last engagement.
Personal Information relating to locums or consultants will only be shared with 3rd parties who have a legal obligation to use this information.
University of Bristol Students, work experience students and extra mural studies placements:
When individuals apply to placements at Langford Veterinary Services, we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 6 months after the recruitment exercise has been completed, it will then be destroyed or deleted.
Work Experience and extra mural studies placement information will be retained for 6 years following end date to fall in line with our Employees Privacy Notice.
Langford Veterinary Services staff may occasionally hold information relating to Bristol University students for assessment and educational purposes. Our staff our advised to keep such records for no longer than 7 years and to securely delete or destroy. Such information should already be held by Bristol University under their Information Governance regulations. Information for university of Bristol Students will only be shared with Bristol University.
CCTV and Video Recordings:
We have CCTV in operation in 2 areas of the site. Both are used for the monitoring of patients. In the Small Animal Hospital no recordings are taken. In the Equine Centre cctv footage is stored for 30 days in line with Bristol University’s cctv policy. This footage may be used to monitor and evidence patient recovery. Standard Operating Procedures are in place to prevent identifiable images of individuals being kept.
Our Rehabilitation Unit takes video footage of patients. Procedures are in place to make sure individuals are not recorded at any time.